For Insurers today, an effective digital strategy is critical for long-term success. Insurers need to innovate, both to stay ahead of legacy competitors and to pre-empt the erosion and disruption of established business models by ambitious and nimble digital start-ups.

In this paper, we focus on Digital Transformation in the Insurance Sector; and examine the legal and commercial challenges facing Insurers as they seek to optimise their operations and processes using new technology to empower a digital revolution within their organisation. The prize for effective implementation is clear:

• Greater visibility in the marketplace
• Smoother customer journeys
• Better customer retention
• Ability to cross-sell products and services as well as scalable and agile processes to increase profitability and shareholder value