Pensions Ombudsman round-up: March 2016

Pensions Alert (UK)

Welcome to the latest edition of DLA Piper's Pensions Ombudsman Round-Up newsletter in which we report on some recent determinations made by the Pensions Ombudsman (PO) and Deputy Pensions Ombudsman (DPO), and provide statistics on the outcomes of complaints and the range of awards made for distress and inconvenience. 

  • The first case concerns the provision of incorrect information and demonstrates the type of actions that could result in a successful claim of reliance. 
  • The second case concerns the construction of a rule on eligibility for unreduced early retirement pensions and whether the employer was entitled to exercise its discretion to refuse to pay the benefit. 
  • In the third section we look at a case concerning an issue that may arise in overpayment cases where the member has a limitation defence to recovery. 
  • The fourth case looks at the interaction between contractual arrangements and automatic enrolment obligations and demonstrates the importance of clear communications.

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