The latest edition of DLA Piper's Pensions Ombudsman Round-Up newsletter reports on some recent determinations made by the Pensions Ombudsman (PO) and Deputy Pensions Ombudsman (DPO), and provides statistics on the outcomes of complaints and the range of awards made for distress and inconvenience.
The issues considered by cases covered in this edition of Pensions Ombudsman Round-Up include the following:
- A refusal to pay a spouse's pension, including the employer's decision not to exercise its discretion to make a payment where the scheme's definition of spouse was not met
- The payment of lump sum death benefits in a case which demonstrates the importance of decision-makers asking themselves the correct questions
- A complaint by a member that a buy-in was completed without consultation and without his consent and that he was excluded from a subsequent pension increase exchange exercise
- A case concerning delays in the consideration of an application for an ill-health pension
- A case concerning the provision of incorrect information which shows that including appropriate warnings in benefit projections can result in a claim being unsuccessful