The transport sector and the Consumer Rights Act 2015


While the majority of the Consumer Rights Act 2015 (CRA) came into force on 1 October 2015, the application of the CRA to certain contracts for travel by rail, air, sea and inland waterways was deferred until 1 October 2016. This paper considers the impact of the changes on providers of consumer transport services, including their interaction with the existing compensation regimes that exist in each of the sectors.