Pensions Ombudsman round-up: November 2016

Pensions Alert (UK)

Welcome to the latest edition of DLA Piper's Pensions Ombudsman Round-Up newsletter in which we report on some recent determinations made by the Pensions Ombudsman and Deputy Pensions Ombudsman, and provide statistics on the outcomes of complaints and the range of awards made for distress and inconvenience.

The issues considered by cases covered in this edition of Pensions Ombudsman Round-Up include the following.

  • Complaints about the provision of incorrect information where members' claims that they had relied on incorrect information by paying off debts were rejected, as well as cases in which it was considered whether it was reasonable to rely on the incorrect information.
  • A complaint from an active member concerning a fall in her transfer value in which the member claimed that she had been treated unfairly compared to a deferred member.
  • Cases where it was decided that either no compensation needed to be paid for non-financial injustice or that a payment of £100 was sufficient.
  • Appeals from decisions where the Pensions Ombudsman has participated in the appeal proceedings, including a case on overpayments and limitation periods.

Read the November 2016 edition of Pensions Ombudsman Round-Up.