Pensions Ombudsman round-up: January 2017

Pensions Alert (UK)

Welcome to the latest edition of DLA Piper's Pensions Ombudsman Round-Up newsletter in which we report on some recent determinations made by the Pensions Ombudsman and Deputy Pensions Ombudsman, and provide statistics on the outcomes of complaints and the range of awards made for distress and inconvenience.

The issues considered by cases covered in this edition of Pensions Ombudsman Round-Up include the following.

  • A case concerning whether, when underpaid benefits were corrected, the member should have been paid an additional amount in respect of the underpaid lump sum or if it was sufficient to deal with the underpayment by an increase to the pension
  • A complaint about a reduction in a cash equivalent transfer value
  • A case in which the Applicant claims that her benefits are not being calculated in line with information provided to her
  • Overpayment cases where the complaints were upheld on the basis that the members had changed their position
  • Cases where the respondents to the complaints offered compensation in relation to distress and inconvenience but the Pensions Ombudsman regarded the offers as insufficient and made higher awards

Read the January 2017 edition of Pensions Ombudsman Round-Up.