Pensions Ombudsman round-up May 2017

Pensions Alert (UK)

Welcome to the latest edition of DLA Piper's Pensions Ombudsman Round-Up newsletter in which we report on some recent determinations made by the Pensions Ombudsman and Deputy Pensions Ombudsman, and provide statistics on the outcomes of complaints and the range of awards made for distress and inconvenience.

The issues considered by cases covered in this edition of Pensions Ombudsman Round-Up include the following.

  • Complaints about attempts by schemes to recover overpayments in which we focus on the Applicants' arguments that money which had been given to family members was not recoverable
  • Two cases relating to the provision of incorrect information where it was concluded that it could not have been foreseen that the information given to the Applicants would be relied on in the ways claimed
  • A complaint about a scheme's change from using RPI to CPI and information provided about scheme benefits
  • A case which demonstrates the importance of ensuring that the correct assessment is made when considering eligibility for ill health retirement

Read the May 2017 edition of Pensions Ombudsman Round-Up.