• Advising a number of Australian financial services providers in the outsourcing of their respective contact centre capabilities and negotiating the contractual framework underlying the relevant outsourcings, against international, market-leading suppliers. These outsourcings were critical for the continued operation of the consumer-facing businesses of these institutions. *
  • Advising an Australian ‘Big 4’ bank in respect of the procurement of the Mastercard Payment Gateway System. *
  • Advising an Australian financial services provider in relation to the procurement of an integrated software solution designed to assist in achieving compliance with the new Consumer Data Right in Australia. *
  • Advising an energy company in relation to a procurement of a hybrid Software-as-a-Service/on-premise ERP and EAM solution from SAP, as well as the related four-staged, multi-vendor implementation process. This complex transaction, assisted in transforming the company’s key business and IT processes. *
  • Advising an international insurer in relation to a multi-vendor outsourcing of its production and disaster recovery data centre capabilities throughout the Asia-Pacific region. *
  • Advising a healthcare provider on the competitive process between Microsoft and Salesforce, surrounding the procurement of a subscription-based, as-a-Service CRM system. *
  • Advising a state government entity in respect of multi-vendor outsourcing of its customer management, and mail and email communication systems and negotiating documentation with each vendor. *
  • Advising various Government entities in relation to the separation and transition arrangements underlying high-value infrastructure and asset privatisations. *
  • Advising various public and private companies in relation to the separation and transition arrangements underlying high-value asset sale transactions. *
  • Providing transaction support and advice to corporate practice groups, including due diligence and reporting, in the context of various public and private M&A transactions. *

* Denotes experience gained prior to joining DLA Piper.