Revisiting ‘De-banking’: Developments in managing customer off-boarding risk

Thursday, 12 October 2023
10:00 – 10:30 BST

We previously recorded an episode for our Financial Services Podcast series examining the management of regulatory and litigation risks associated with the challenges financial institutions often encountered when off-boarding customers.

These issues are back in the news with this time more focus from government, the regulators and the media. How financial services firms manage their customer data and customer activism have emerged as crucial issues in this area.

Please join Stewart Plant, David Cook and Leontia McArdle for a short update webinar looking at the litigation and regulatory challenges including the new focus on managing data subject access requests and increased financial ombudsman activity.