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10 April 20242 minute read

Unleashing the True Potential of Outsourcing

Navigating the Path to Optimal Value

10 April 2024 | 15:00 – 19:30 BST

DLA Piper
160 Aldersgate Street 


In an era where outsourcing plays a pivotal role in business strategy, this event is tailored to address the imperative of maximizing value, emphasizing the delicate balance between driving value and the risks associated with over digitalization.

Explore the nuanced landscape of outsourcing through insightful sessions, expert discussions, and practical takeaways. Our distinguished speakers from DLA Piper and Proservartner will guide you through the intricacies of setting the stage for success, mastering the art of managing deals, and engaging in a thought-provoking panel discussion.

The sessions will offer you:

  • Practical Wisdom: Gain insights into crafting beneficial contract provisions and effective processes.
  • Strategic Management: Navigate through contract options, governance tools, and best practices for success.
  • Interactive Panel: Participate in a dynamic discussion with industry leaders, exploring common challenges and innovative solutions.


About Proservartner
Proservartner is a fast-growing, agile international consulting firm headquartered in the United Kingdom with a footprint throughout the Globe. For over a decade, they have optimised process centricity and technology enabling to create a happier, more productive workforce for tomorrow.


15:00 - Welcome

15:30 - Session 1 – Setting up for Success
Unlocking Value: Contract Wisdom and Proven Processes
Harness the insights from DLA Piper on crafting advantageous contract provisions, paired with Proservartner's expert guidance on the essential processes for outsourcing success.

16:10 - Session 2 – Managing the Deal
Strategic Contracting and Governance Mastery
DLA Piper delves into the intricacies of contract options, from renegotiation to relief notices, while Proservartner explores the landscape of effective tools for governance and contract management.

16:40 - Session 3 – Panel Discussion
Decoding Success: Insights from Industry Pioneers
Join our expert panel as they tackle critical questions, identifying common pitfalls, ways for customers to enhance collaboration, and strategies for service providers to elevate their game.

17:30 - Networking

19:30 - Close


Kit Burden

Partner, DLA Piper
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Chloe Forster

Parther, DLA Piper
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Imran Syed

Partner, DLA Piper
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Richard Scott

Founder, The Deal Coach Limited

Richard is a seasoned outsourcing commercial director with over 25 years of expertise. His extensive experience includes client-side roles at renowned companies like BAE Systems, Shell, and NatWest Group, as well as provider-side roles at Accenture, Genpact, and Deloitte. Having personally finalised over GBP550m worth of new business across 20 outsourcing contracts, Richard boasts comprehensive, end-to-end knowledge of the outsourcing lifecycle.

Phil Lambert

Senior Director, Proservartner

Phil is a qualified banker (ACIB) by trade with a rich background in delivering transformative initiatives alongside top-tier executives at NatWest, including large-scale centralisation and transformation programs. Following his tenure at NatWest, Phil honed his expertise in multi-functional Shared Services, spearheading their design, establishment, and management for global entities like TetraPak, ICI plc, DS Smith plc, and Currys plc. 

Rakesh Sangani

Founder & CEO, Proservartner

Rakesh founded Proservartner with the vision of harnessing specialists' unique insights and experience-driven consulting. His dedication to personalised attention and boutique-style work mirrors his enthusiasm for operational transformation, leading-edge technology, and problem-solving. A renowned thought leader in business transformation, shared services, and outsourcing, Rakesh is committed to sharing expertise and knowledge.