Powering Performance: Unlocking Value from Outsourcing Agreements

Location

DLA Piper London Office
160 Aldersgate St
Barbican, London
EC1A 4HT

About

Sign up now for the next instalment of our Outsourcing Symposium series — this time with a sharp focus on how to extract real value from your existing outsourcing arrangements.

Through a mix of flash talks, panel discussions and real-world case studies, we’ll explore why deals underdeliver, what can be done to reset them, and how to make ongoing outsourcing relationships truly perform.

12:30 – 13:00 Networking Lunch
Begin your afternoon with informal networking alongside other attendees and speakers along with canapes and drinks

13:00 – 13:10 Welcome

13:10 – 13:35 Flash Talk 1: "Big Expectations, Bitter Disappointments?"
An exploration of why outsourcing arrangements can underdeliver – and the cost of failure – from strategy drift and staff turnover to governance gaps and lack of incentives.

13:35 – 14:20 Panel 1: “Lost in Transaction”
An expert panel dissects where deals start to unravel — from forgotten contract terms, disengaged stakeholders, delivery issues, misaligned expectations, and more.

14:20 – 14:45 Flash Talk 2: "The Value Playbook: Tools to Course-Correct"
Practical interventions: governance levers, contract audits, performance reviews, renegotiation, and the nuclear option — termination.

14:45 – 15:15 Break

15:15 – 16:00 Panel 2: “Mission Possible: Value Extraction”
What does good look like? Delivering transformation, driving innovation, securing savings — and making sure it all sticks.

16:00 – 16:45 Panel 3: “Fireside Chat: “The Good, the Bad and the Ugly”
A fireside chat with Lloyds Banking Groups' George Booth (Chief Procurement Officer, Director of international offshore IT Engineering and Business Operations Services, Director of Supply Chain Sustainability (MCIPS)), exploring real life case studies and lessons every organisation should take away

16:45 – 17:00 Closing Remarks

17:00 – 19:00 Networking Drinks & Canapés